Shipping policy
Shipping & Delivery Information
How we prepare orders, arrange delivery, and assist you after dispatch.
We aim to make the shipping process clear from checkout to delivery. The information below outlines the estimated timeframes and steps that may apply to your purchase.
Order preparation and dispatch
Once an order has been placed, allow 1–3 business days for processing before it is handed to the shipping provider. Orders are not dispatched on weekends or public holidays.
During busy periods, preparation and shipment may take longer than usual.
Delivery options and expected timing
Shipping charges, where applicable, are shown during checkout before the order is completed.
|
Service |
Estimated transit time |
|
Standard shipping |
7–15 business days |
|
Express shipping (if offered) |
3–7 business days |
These are estimates rather than guaranteed arrival dates. Border inspections, customs clearance, local carrier operations and other unforeseen circumstances may affect delivery.
International destinations and logistics
Worldwide shipping is offered where service is available. Orders are shipped from a U.S. warehouse using JSD International Logistics for international transport.
If your destination is not available as an option at checkout, contact our team to ask whether delivery can be arranged.
Tracking your parcel
After an order is dispatched, a shipping confirmation email will be sent with its tracking reference. Tracking activity may take 24–48 hours to appear in the carrier's system.
Import charges and local taxes
Any customs duties, import taxes, or similar destination-related charges assessed during or after transport are the customer's responsibility and are not covered by the store.
When a package arrives damaged
If the parcel or contents arrive damaged, notify our support team as promptly as possible. Retain the product and all packaging so the matter can be reviewed and a shipping claim submitted if appropriate.
Shipping questions and contact details
For questions about an order, shipment, or delivery destination, please contact us using the information below.
Email: a01076282224@gmail.com
Telephone: +1 737-236-0711
Business contact address: 110 Shady Bluff Dr, Wimberley, TX 78676, USA
Please contact customer support before sending any items to the address above; it is listed as a business contact address and is not necessarily a return facility.